CALL CENTRE CONVERSATIONS!!

I have worked in a call centre for 4 months..These are some of the interesting anecdotes and overheard conversation from other cubicles!!


Actual call centre conversations !!!!!Customer: "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?".Operator: "Where did you get that number from, sir?".Customer: "It was on the door to the Travel Centre".Operator: "Sir, they are our opening hours". -----------------------------------------------------------------------------------------------------------------Samsung Electronics Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"Operator: "I think you mean the telephone point on the wall".----------------------------------------------------------------------RAC Motoring ServicesCaller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?" Operator: " Doesn't the product name give you a clue?" ----------------------------------------------------------------------Caller (enquiring about legal requirements while travelling in France ): "If I register my car in France , do I have to change the steering wheel to the other side of the car?"----------------------------------------------------------------------Directory EnquiriesCaller: "I'd like the number of the Argoed Fish Bar in Cardiff please". Operator: "I'm sorry, there's no listing. Is the spelling correct?" Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off". ----------------------------------------------------------------------Then there was the caller who asked for a knitwear company in Woven. Operator: "Woven? Are you sure?" Caller: "Yes. That's what it says on the label; Woven in Scotland". ----------------------------------------------------------------------On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on". ----------------------------------------------------------------------Tech Support: "I need you to right-click on the Open Desktop".Customer: "OK".Tech Support: "Did you get a pop-up menu?".Customer: "No".Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"Customer: "No".Tech Support: "OK, sir. Can you tell me what you have done up until this point?". Customer: "Sure. You told me to write 'click' and I wrote 'click'".----------------------------------------------------------------------Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"Customer: "Wow. How can you see my screen from there?"----------------------------------------------------------------------Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".-----------------------------------------------------------------------------------------------------------------There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause". Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): Operator: "Ridge Hall, computer assistance; may I help you?" Caller: "Yes, well, I'm having trouble with WordPerfect." Operator: "What sort of trouble??" Caller: "Well, I was just typing along, and all of a sudden the words went away." Operator: "Went away?" Caller: "They disappeared."Operator: "Hmm So what does your screen look like now?" Caller: "Nothing." Operator: "Nothing??" Caller: "It's blank; it won't accept anything when I type." Operator: "Are you still in WordPerfect, or did you get out??" Caller: "How do I tell?" Operator: "Can you see the C: prompt on the screen??" Caller: "What's a sea-prompt?" Operator: "Never mind, can you move your cursor around the screen?" Caller: "There isn't any cursor: I told you, it won't accept anything I type." Operator: "Does your monitor have a power indicator??" Caller: "What's a monitor?" Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??" Caller: "I don't know." Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??" Caller: "Yes, I think so." Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall. Caller: "Yes, it is."Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"Caller: "No."Operator: "Well, there are. I need you to look back there again and find the other cable." Caller: "Okay, here it is."Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."Caller: "I can't reach."Operator: "Uh huh. Well, can you see if it is??"Caller: "No."Operator: "Even if you maybe put your knee on something and lean way over??"Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."Operator: "Dark??"Caller: "Yes - the office light is off, and the only light I have is coming in from the window." Operator: "Well, turn on the office light then."Caller: "I can't."Operator: "No? Why not??"Caller: "Because there's a power failure."Operator: "A power......... A power failure? Aha, Okay, we've got it licked now.Do you still have the boxes and manuals and packing stuff your computer came in??" Caller: "Well, yes, I keep them in the closet."Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."Caller: "Really? Is it that bad?"Operator: "Yes, I'm afraid it is."Caller: "Well, all right then, I suppose. What do I tell them??"Operator: "Tell them you're too stupid to own a computer!!!!!"